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New Jersey Lottery
New Jersey Lottery
VIP CLUB

 

VIP CLUB FAQS

Still have questions about the VIP Club? You'll find the answers to some of the most Frequently Asked Questions here.


Frequently Asked Questions About the VIP Club

Click on "Forgot Password?" Enter your email address and then click on NEXT. Type in the answer to the Security Question that you set up when you registered for the VIP Club and click on SUBMIT. Your password will be emailed to you.

1. SIGN IN to the NJ Lottery VIP Club using your old email address and password.

2. Click on My Account.

3. Click on My Profile.

4. Your old email address will appear in the “Email Address" box. Enter your new email address in this box by simply over-writing your old email address.

5. Click on UPDATE MY DETAILS.

6. You will receive an email notifying you that your personal information has been updated in the VIP Club. 

You can make changes to your email preferences by updating your VIP Club Message Preferences using these easy steps:

1. SIGN IN to the VIP Club.

2. Click on My Account.

3. Click on My Preferences.

4. Check or uncheck your email preferences.

5. Click on SAVE.

The Lottery Winning Number Results email is sent out every day at 5 a.m. to all subscribers as a bulk email. You or your email service provider may have set preferences on your email service to prevent you from receiving bulk emails. Please contact your email service provider if you are not receiving your Winning Numbers email.

We recommend that you add vipclub@njlottery.com to your email contact list.  If you do not receive VIP Club emails in your inbox, check all you other email folders to see if your email was sent to a different email tab/box.  Many VIP Club emails are sent out as bulk emails.  You or your email service provider may have set preferences on your email service to prevent you from receiving bulk emails. Please contact your email service provider if you have questions about how your emails are being delivered.

To ensure that you always receive New Jersey Lottery emails, add this e-mail address vipclub@njlottery.com to your address book/contacts or whitelist. 

If you are having problems signing in to the VIP Club, you can call NJ Lottery Website/VIP Club Customer Service at 1-877-789-4935 or email us at vipclub@njlottery.com

You MUST be a member of the NJ Lottery VIP Club to submit non-winning ticket entries for Million Dollar Replay and Lottery Bonus Zone second chance promotions. Entries into second chance drawings are not accepted via the U.S. mail or any other method. Entering non-winning tickets online is an option available only to VIP Club members.

Frequently Asked Questions About Million Dollar Replay

The first thing you should do is check to make sure the Scratch-Offs game you are trying to enter is listed on the Eligible Games table for Million Dollar Replay.  If it is one of the Eligible Games and you are still receiving the error message, make sure you are entering the correct serial number. The correct serial number is the 14-digit number located under the latex covering in the play area of each ticket. When entering the serial number, do not include the "dash.".  If you are you are still receiving an error message, email an image of the ticket with all the latex removed from the play area and both serial numbers clearly visible to vipclub@njlottery.com with an explanation of the type of problem you are having so that we can look into the issue.

Send an email to vipclub@njlottery.com and let us know what problem you are experiencing. We will assist you via return email. The more details you can provide about your problem, the better chance we will have of quickly resolving the problem. 

First, check your list of previously submitted entries on the MY ENTIRES tab on the Million Dollar Replay webpage to make sure that the ticket has not already been entered by you. If it is not on your list of entries, email us at vipclub@njlottery.com as soon as possible. Please include an image of any tickets for which you received the "already been entered" message, and we will advise you of next steps.

All the entries you submit are kept on a list found on the MY ENTRIES tab on the Million Dollar Replay webpage. Click on the date next to the entry you want to change. Please note that after a drawing deadline has passed, entries for that drawing are locked in and cannot be changed or deleted.

Questions about entries and tickets 

NO. Entries that are submitted for a drawing are good only for that drawing. Entering another drawing requires different non-winning Scratch-Offs. 

YES! You may enter a drawing as many times as you wish, however, each entry requires the use of separate eligible, non-winning Scratch-Offs. 

NO. Entries are valid for ONE drawing only. To participate in each drawing you must enter new Scratch-Offs. 

Entries submitted after a Million Dollar Replay Semi-Finalist drawing deadline date are automatically entered into the next Semi-Finalist drawing. 

Each time you submit an entry, a record of your entry appears in the MY ENTRIES tab on the Million Dollar Replay webpage. You can check the entries that appear there against the tickets you are holding. 

When you submit your entry, a record of it shows up on the MY ENTRIES tab on the Million Dollar Replay webpage. If the entry is recorded there, you can be assured that it is in entered in to a drawing. All previous entries will also be recorded on the MY ENTRIES tab for your reference. 

NO, that's the last thing you want to do! Hang on to the tickets that you have entered and keep them safe. If you are selected as a winner in a drawing, you will be required to mail-in the tickets that made up your winning entry in order to claim your prize.

YES. There are no restrictions for out-of-state players. Anyone 18 years of age and older is eligible to participate in VIP Club second chance drawings.  

Anyone 18 years of age and older is eligible to participate in Million Dollar Replay with the following exceptions:

New Jersey Lottery agents, names as listed on official Agent Lottery License, are prohibited from winning any prizes in any Million Dollar Replay Drawing. If the name and address of any selected Entry matches any name and address listed on an official Agent Lottery License, the Entry will be disqualified.

Those persons prohibited from purchasing Lottery tickets as indicated in New Jersey Administrative Code 17:20-1.3 shall be prohibited from winning any prizes in any Million Dollar Replay Drawing.

We recommend that you retain your ticket entries for at least sixty (60) days following a drawing. Even if you do not win a prize, you could be selected as an alternate if a prize winner is disqualified. If you are selected as an alternate winner, you will be required to mail in the winning ticket entry in order to claim your prize.

Only entries made online through the New Jersey Lottery VIP Club are eligible for entry into a MILLION DOLLAR REPLAY drawing. NO MAIL-IN ENTRIES ARE ALLOWED. Entries received at any other website are not eligible.

Effective January 1, 2019 there is a limitation of 50 entries per day excluding promotional entries, the New Jersey Lottery reserves the right to limit the number of entries any one individual may enter during a twenty-four hour period or other given time period.

We see this as leveling the playing field.  Every day we strive to ensure the integrity of all our games and promotions, including Million Dollar Replay (MDR).  Unfortunately, some MDR participants actively search for other participants’ discarded Scratch-Off tickets, and in the past they have submitted thousands of codes into MDR.  We are also aware that if a player purchases thousands of dollars in Lottery tickets per month, then this may be a strong indication of a problem gambling issue.  As a World Lottery Association certified Level 4 member, we want to curb potential problem gambling.  If you or someone you know has a gambling problem, please have them call the Problem Gambling toll-free hotline at 1-800-GAMBLER.

Questions about winners 

If your entry is selected, you will receive a Winner Notification in the "MY NOTIFICATIONS" section in your NJ Lottery VIP Club account. We also recommend you check the Winners List on the RESULTS AND WINNERS tab on the Million Dollar Replay webpage, approximately one week after each drawing. 

It takes approximately one week from each drawing for drawing winners to be validated and processed before the Winners List is posted to the RESULTS AND WINNERS tab on the Million Dollar Replay webpage. 

After each drawing, the winning entries must be reviewed and verified for eligibility. The winners' information need to be certified by an independent auditor before posting on the website. 

It's the luck of the random drawing that determines who wins and who doesn't. With millions of entries received for each drawing, your chances of winning are solely based on luck. 

Winners are randomly selected from all entries received for each drawing. The drawing procedures have been audited and approved by an independent auditor.  More information about how Million Dollar Replay Drawings are conducted can be found in the Million Dollar Replay Game Rules.  

The odds of winning any prize is based on the total number of entries that are received and the total number of entries each player submits for that drawing.

Questions about prizes 

Upon receipt of your tickets, your claim will go through a validation process.  Once the drawing has been certified by an independent auditor, checks will be processed.  Please allow 60 days from the date the drawing is certified for receipt of your prize.

If it has been more than 60 days from the date the drawing was certified and you have not received your prize payment, please contact the Lottery at 1-800-222-0996.

Frequently Asked Questions About the Lottery Bonus Zone

The Lottery Bonus Zone allows VIP Club members to enter certain, eligible, non-winning Scratch-Offs into a second chance drawing to win exclusive prize packages.

Only certain non-winning New Jersey Lottery Scratch-Offs are eligible.  Check the ELIGIBLE GAMES tab on the Lottery Bonus Zone webpage for a list of Scartch-Offs that are eligible for entry into a Lottery Bonus Zone drawing. 

YES! You may enter a drawing as many times as you wish, however, each entry requires the use of separate eligible, non-winning Scratch-Offs.

When you submit an entry, a record of it appears on the MY ENTRIES tab in the Lottery Bonus Zone webpage. If the entry is recorded there, you can be assured that it is entered in to the drawing.

Entries not received by the specified deadline for a drawing will be automatically entered in the next scheduled drawing. Entries received after the final entry deadline will not be included in any drawings.

NO. Only entries submitted during the entry period for one of the drawings are included in that one drawing.

Only entries made online through the New Jersey Lottery VIP Club are eligible for entry into a Lottery Bonus Zone drawing. NO MAIL-IN ENTRIES ARE ALLOWED. Entries received at any other website are not eligible.

Your odds of winning are based on the total number of entries received for the drawing and the total number of entries you submitted for that drawing.

Questions About Winners

If your entry is selected, you will be notified via email using the contact information in your VIP Club account, so please make sure that all your information is up to date. We also recommend you check the winners list on the RESULTS AND WINNERS tab on the Lottery Bonus Zone webpage, approximately one week after each drawing. 

After each drawing, the winning entries must be reviewed and verified for eligibility. The winners' information needs to be certified by an independent auditor before posting on the website. 

Winner names and hometowns are posted on the RESULTS AND WINNERS section RESULTS AND WINNERS section in the Lottery Bonus Zone page following the validation of winners, approximately one week after each drawing. Also, while we cannot guarantee delivery of emails for reasons beyond our control, we do send emails to all drawing winners whose entries were submitted via the Internet. 

Use the Feedback form on the website for any questions related to prizes or prize winners.

It's the luck of the random drawing that determines who wins and who doesn't. With thousands of entries received for each drawing, your chances of winning are solely based on luck.

Winners are randomly selected from all entries received for each drawing. The drawing procedures have been audited and approved by an independent auditor. 

Your odds of winning are based on the total number of entries received for the drawing and the total number of entries you submitted for that drawing.

Questions About Lottery Bonus Zone Prizes

There is nothing you need to do if you win a MERCHANDISE PRIZE PACK. If your name is listed on the RESULTS AND WINNERS tab ON THE Lottery Bonus Zone screen, your prize pack will be shipped directly to the address in your VIP Club account, so please make sure that all your information is up to date. Use the Feedback form on the website for any questions related to prizes.

YES. Trip Winners shall receive a W2G form in the amount of the prize value not inclusive of taxes. Each Trip Winner shall be responsible for any taxes related to the prize winnings.

FREQUENTLY ASKED QUESTIONS ABOUT THE OPT-IN DRAWINGS

Opt-in drawings are drawings available exclusively to VIP Club members who have selected to receive “Opt-in Drawings and Special Promotions” emails from the New Jersey Lottery. By clicking on the identified link within the body of each opt-in email, you will automatically be entered into a drawing for the prize named in the email. You can also SIGN IN to your VIP Club account, go to Opt-In Drawing and click on the identified button.  A winner will then be selected only from those who have “opted in.”

Simply do not click on the “Enter Here” link and delete the email. Entry will only be for those who specifically click on the link.